Shipping Policy

Shipping Destinations

We currently ship to addresses within the United States. PO Boxes, and APO/FPO addresses may have delivery restrictions. We also offer international shipping to selected destinations.

Shipping availability and fees for your destination are shown at checkout.

Estimated Production & Delivery Times

Our estimated delivery time is the time we expect your order to take to reach you. It includes production or order preparation, where applicable, followed by shipping.

Estimated Production / Processing Time + Estimated Shipping Time = Estimated Delivery Time

Product Type	Estimated Production / Processing Time	Estimated Shipping Time	Estimated Total Delivery Time
Personalized products	1–5 days	3–10 days	4–15 days
non-personalized products	No customization production time required	3–10 days after dispatch	3-10 days

Production / Processing Time

For personalized products, this is the time our team needs to prepare and produce your order. Estimates take into account the current order volume and production capacity.

non-personalized products do not require customization production time, but may still need preparation and packing before dispatch. Any additional processing time will be communicated to you.

Production and processing times are calculated from the date your order is successfully placed and payment is confirmed. For personalized products, this is also when your order enters our production workflow.

Shipping Time

Shipping time begins after dispatch and varies by destination and shipping service. The estimates above apply to eligible U.S. destinations. International delivery estimates may differ.

Shipping Fees

Standard shipping fees are charged in U.S. dollars as follows:

Destination	Orders Below $129.99	Orders of $129.99 or More
United States	$3.99	Free
Other supported countries and regions	$6.99	Free

Free standard shipping is available on orders of $129.99 or more to all supported destinations. Shipping availability and applicable fees are displayed at checkout before you complete your purchase.

Shipping Address & Changes

Please provide a complete and accurate delivery address, including any apartment or unit number, city, state or province, and postal code.

If you need to change your shipping address, contact us immediately at support@petmiz.com or through the live chat on our website.

We will check the status of your order and whether an update is still possible. Address changes cannot be guaranteed, particularly after dispatch.

Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email containing your tracking number.

You can track your shipment here.

Tracking information may take some time to appear after dispatch, and updates depend on the carrier. If you need help tracking your order, contact us at support@petmiz.com or through the live chat on our website.

Shipping Delays

Delivery estimates are not guaranteed arrival dates. Customs clearance, severe weather, holidays, carrier disruptions, and unsuccessful delivery attempts may affect transit times.

If we cannot dispatch your order within the promised timeframe, we will notify you and provide the option to agree to a delay or cancel for a refund, as required by applicable law.

If your order is already in transit and has passed its estimated delivery period, please contact us. We will investigate the shipment and advise you on the next steps.

Missing or Damaged Deliveries

If your package appears to be lost, is marked as delivered but cannot be found, or arrives damaged, contact us at support@petmiz.com or through the live chat on our website.

Please provide your order number and a description of the issue. For damaged deliveries, include clear photos of the product and, where relevant, the packaging and shipping label.

For confirmed damage, we will work with you to arrange a free remake and replacement or a refund, as appropriate.

Delivery & Risk of Loss

Risk of loss transfers to you when the order is delivered to your designated address, subject to applicable law.

If tracking shows delivery but you have not received your package, please contact us so we can investigate. A tracking status alone does not resolve a disputed delivery.

Contact Us

For questions about shipping or your delivery, email support@petmiz.com or contact us through the live chat on our website.